Refund Policy

Last updated: 21 July 2026

Payments on BuyMeATea are voluntary support from a fan to a creator — more like leaving a tip than buying a product. Because of that, payments are generally non-refundable. This page explains the exceptions and how to raise a request.

When we will refund

• Duplicate payment — you were charged more than once for the same support due to a technical error.
• Failed but debited — the payment shows failed on the Platform but the amount was debited from your account. (These usually auto-reverse via your bank within 5–7 working days; if not, we’ll take it up with the gateway.)
• Unauthorised payment — a payment made from your instrument without your consent. We may ask for supporting information and involve the payment gateway and your bank.
• Fraudulent or misrepresented page — the creator page was impersonating someone or soliciting funds under false pretences. We remove such pages, and payments made to them are eligible for refunds where funds can be recovered.

When we generally will not refund

• change of mind after a successful voluntary payment;
• disappointment with a creator’s later content or activity;
• disputes over membership benefits — raise these with the creator first; we may assist where a creator page is clearly inactive or in breach of our Terms.

How to request a refund

• Email [email protected] within 7 days of the payment.
• Include the receipt ID (on your receipt page/email, e.g. pay_xxxxx), the amount, the date, and a short description of the issue.
• We aim to respond within 3 working days.

How refunds are paid

• Approved refunds are processed to the original payment method through our payment gateway (Razorpay). We cannot refund to a different account or in cash.
• After processing, banks typically take 5–7 working days to credit the amount (UPI is often faster; cards can take a full billing cycle to reflect).
• Refunds are issued for the full payment amount. Where a refunded payment was already settled to a creator, the amount is recovered from the creator’s balance or future payouts.

Memberships

Recurring membership payments can be cancelled anytime from your account; cancellation stops future charges and access continues until the end of the paid period. Charges already made follow the rules above.

Chargebacks

If you raise a chargeback with your bank, the gateway’s dispute process applies and may take longer than contacting us directly — we recommend emailing us first. Abusive or fraudulent chargebacks may lead to account restriction.

Questions: [email protected]